Improvement of the Quality of Service in a Hospital Case Study

Improvement of the Quality of Service in a Hospital - Case Study Example Public services in London based hospitals provide urgent concern to the public with acute ill health or harm. The hospitals provide emergency ambulance services, blood courier services, and other voluntary services. English National Health Services has largely benefited by the recent introduction of Service delivery targets under a more meticulous management regime. But proper use of HR tools can ensure less staff turnover, better organizational productivity, and corporate financial performance. Even in developed countries like the United Kingdom where there is a sufficient number of nurses, they are often utilized inefficiently, because they do not possess adequate skills or are more focused on urban areas than rural areas. This case study includes the following: Public services and its comparison with private service. SERVQUAL and dimensions of service quality. Measures to improve the SERVQUAL Emotions and work Organizational climate Service climate Ways to measure the service clim ate. Creation of service climate and its relation with human resource tools. Conclusion â€Å"Public sector  productivity  and  service  quality  is  often  held  to  be  dependent, at least in  part, on beliefs, values, and  attitudes  that go  beyond self-interest  to include  concerns  for  the needs  of  others  and the  greater  common  good (Have NHS Regulatory Reforms Undermined Altruism in the Health Workforce? 2012)† â€Å"Public ambulance services across the UK are required by law to respond to four types of requests for care, which are: Emergency calls Doctor's urgent admission requests High dependency and urgent inter-hospital transfers Major incidents† (Emergency Medical Services in the United Kingdom 2012, para. 1). The private service generally includes organizations that are in private ownership, and not owned by the government. These generally include partnerships, corporation, and charities. The organiza tions are not own or operated by the government, for example, local businesses, retail stores, credit unions, are run by the private sector.  Ã‚  

Organization Behavior and Leadership Essay Example for Free

Organization Behavior and Leadership Essay The Expectancy Theory of Motivation One of the most widely accepted theories of motivation is Victor Vrooms Expectancy Theory. â€Å"Expectancy theory argues that the strength of a tendency to act in a certain way depends on the strength of an expectation that the act will be followed by a given outcome and on the attractiveness of that outcome to the individual.† (Robbins Judge, 2007, p.208) [i] In other words, employees will have the motivation to put forth a strong effort, if: They believe the effort will give them positive recognition. (This is called the â€Å"effort-performance† relationship.) That positive recognition must then lead to some kind of desirable reward, such as more money or an increase in status or power. (This is called the â€Å"performance-reward† relationship.) That reward must also be something that fulfills a personal goal for the employee. (This is called the â€Å"rewards-personal goals† relationship.) All three components need to be present for an individual to exert the kind of effort needed to be considered an intense motivation for action and performance of a duty or task. Lets consider the following example: A company that produces a high quality audio products has recently introduced a new production process in an effort to help the employees meet a goal of high production standards. Supervisor As team of employees are not doing well with the production process. Some do not strive to master the process, those that have mastered it are not putting forth effort to reach the goals, and even top-producers dont seem interested in achieving the goals. After speaking to some of Supervisor As team, Supervisor B has discovered that the following concerns are expressed by the team: Some do not feel they can be successful because they believe lack the dexterity needed to implement the process. Some feel that it is not worth the putting forth the extra effort to reach the goals because there is no difference in salary increase for those that meet the goals and those that do not. They believe that performance has to be very slow before it affects the rate of pay. They also say that when a bonus is given, after the withholdings are taken out, the bonus is so small that overtime actually is seen as better way to earn more money than trying to earn a bonus. This scenario lends itself to the perfect situation to implement the expectancy theory of motivation. The employees feel: That there is no recognition for achieving the goal. That there is no reward for achieving the goal. Since there is no recognition or reward, there is no opportunity for employees to evaluated their personal goals to see if reaching the performance goal will help to fulfill a personal goal. The company could implement the expectancy theory by enacting the following steps: Create a specific recognition for those that master process. For those that master the process bonuses can be implemented that exceed those monetary rewards that overtime would bring. Personally interview each employee to discover what their employment goals are and create a personalized plan to reach those goals, make mastering the process one of those steps needed to reach the personal goal. This plan would address all three components of the expectancy theory. However the plan should not be created as one-time policy implementation. Rather it should be tested and evaluated to discover what rewards and recognitions created the most effective levels of motivation. [ i ]. Robbins, S. P., Judge, T. A. (2007). Organization behavior. (12 ed., p. 208). Upper Saddle River, NJ: Pearson Education, Inc.

Navajo Tribe Issues Essay -- American History Native American

Residing in the Southwest United States, the Navajo Indian tribe is one of the largest tribes in America today. In their own language, they refer to themselves as Dinà © which means â€Å"the people†. They are an old tribe with descendants tracing their roots back to the thirteenth century. The first contact that the Navajos had with white settlers was during the Mexican American War in 1846. The United States conducted peaceful relations with the Navajo for over fifteen years. Forts were built to help protect the Navajo from Spanish/Mexican raids on the Navajo’s cattle. Eventually, a new military commander, James H. Carleton, was named in New Mexico and he began to raid Navajo lands with a vengeance. He ordered the Navajo to surrender. When the majority of the Navajo refused, their crops were destroyed and they were forced to leave their lands in what is called ‘The Long Walk’. They were forced to a reservation in Fort Sumter, New Mexico some 300 miles away. The reservation failed because it was designed to support four to five thousand but there were nine thousand Navajos that were displaced onto the reservation. Finally a treaty was developed that included parts of their homeland as the reservation and the Navajo were then allowed to return to the new reservation. For the most part, the Native Americans prospered with a few skirmishes from white settlers. The prosperity didn’t last as the U.S. government decided that the Navajo cattle were overgrazing the land. Immediately, over eighty percent of all the livestock was exterminated in what was called ‘The Navajo Livestock Reduction’. This was a low blow to the Navajos, culturally and economically. The government then started to try to mainstream the Navajo tribe by placing childre... ...28, 2010, from http://jn.nutrition.org/content/127/10/2114S.full The Navajo Nation - Services Page. (n.d.). The Navajo Nation - Home page. Retrieved November 27, 2010, from http://www.navajo.org/services.htm#news The Technology Opportunities Program. (n.d.). National Telecommunications and Information Administration. Retrieved November 28, 2010, from http://www.ntia.doc.gov/otiahome/top/index.html World Facts and Figures - GDP per capita by country. (n.d.). World Facts and Figures. Retrieved November 28, 2010, from http://www.worldfactsandfigures.com/gdp_country_desc.php Yurth, C. (n.d.). The Navajo Times Online - Education: For 40 years, an Indiana University program has provided dedicated teachers to Navajo. navajotimes.com - The newspaper of the Navajo People. Retrieved November 28, 2010, from http://www.navajotimes.com/education/2010/0810/081910teach.php

Globalization Test Questions

Chapter 1 Expanding abroad: Motivations, means, and mentalities True/False 1. The largest MNEs are equivalent in their economic importance to less developed economies such as Tanzania, Estonia or Sri Lanka. Answer: False (Sales of the largest MNEs exceed the GDPs of less developed countries. ) Difficulty: Easy Page: 4 and Table 1-1 on page 3 Topic: MNE scope and influence 2. The process of internationalization followed by most firms is usually well-thought out in advance and typically builds on a combination of rational analysis, planning and implementation.Answer: False (It is more likely a combination of rational analysis, opportunism, and luck. In regards to opportunism, several studies have found that most firms begin exporting due to an unsolicited export order. ) Difficulty: Moderate Page: 9 Topic: Internationalization process3. A joint venture is a contractual mode of foreign entry involving a high level of resource commitment by all partners. Answer: False (A JV will not typically require as high a resource commitment as we would see in wholly owned subsidiaries. In addition, there is significant variability in the level of resources contributed by partners. ) Difficulty: Moderate Page: 10 Topic: Foreign entry mode4. Emerging motivations for internationalization include the desire to enhance the firm’s competitive position and the desir e to develop global scanning capabilities. Answer: True Difficulty: Easy Page: 6-7 and ppt slide 1-6 Topic: Motivations for internationalization5. For an MNE to exist, first foreign countries must provide location-specific advantages to attract the company to invest there, second the company must have ownership-specific advantages that counteract its liability of foreignness, third the company must have the organizational capability to leverage its strategic advantages more effectively internally than externally. Answer: True Difficulty: Moderate Page: 7-8 Topic: Prerequisites for internationalization6. An MNE with a ‘multinational perspective’ will typically be managed as a coordinated federation. Answer: False (It will typically be managed as a decentralized federation. ) Difficulty: Moderate Page: 11-12 and ppt slide 1-13 Topic: The evolving mentality: international to transnational7. An MNE with a ‘global perspective’ will typically manage its operation s centrally. Answer: True Difficulty: Moderate Page: 12-13 and ppt slide 1-13 Topic: The evolving mentality: international to transnational8. An MNE with a ‘transnational perspective’ will typically be managed as an integrated network. Answer: True Difficulty: Moderate Page: 13-14 and ppt slide 1-13 Topic: The evolving mentality: international to transnationalMultiple Choice9. Which of the following correctly describes the sequential evolution in management thinking with respect to the strategic role of foreign operations in emerging MNEs? a. global mentality, multinational mentality, international mentality, transnational mentality. b. international mentality, global mentality, transnational mentality, multinational mentality. c. multinational mentality, global mentality, international mentality, transnational mentality. d. international mentality, multinational mentality, global mentality, transnational mentality.Answer: d (a, b, and c are incorrect because, although they describe the different ways of management thinking regarding the strategic role of foreign operations in emerging MNEs, they do not describe the evolution of this thinking in the correct sequence. ) Difficulty: Moderate Page: 11-14 Topic: Evolving mentality toward strategic role of foreign operations10. A franchise, such as McDonald’s, is a _________ mode of foreign entry. a. low commitment, low control b. low commitment, moderate control c. low commitment, high control d. moderate commitment, moderate controlAnswer: b (a, c, and d would describe indirect export, contract manufacturing, and joint venture foreign modes of entry respectively. ) Difficulty: Moderate Page: 10 (figure 1-2) Topic: Foreign entry mode11. A joint venture is a _________ mode of foreign entry. a. low commitment, low control b. low commitment, moderate control c. low commitment, high control d. moderate commitment, moderate control Answer: d (a, b, and c would describe indirect export, franchise, an d contract manufacturing foreign modes of entry respectively. ) Difficulty: Moderate Page: 10 (figure 1-2)Topic: Foreign entry mode12. Pashpa Co. is a new manufacturer of home appliances. Pashpa wants to go international. Some of the traditional motivations for pursuing internationalization include: a. securing key supplies, seeking new markets, and raising global scanning and learning capabilities b. securing key supplies, seeking new markets, and improving competitive positioning c. securing key supplies, seeking new markets and accessing low-cost factors of production d. securing key supplies, improving competitive positioning, and accessing low-cost factors of productionAnswer: c (a, b, and d are incorrect because ‘raising global scanning and learning capabilities’ and ‘improving competitive positioning’ are not traditional motivations for pursuing internationalization, they are emerging motivations. ) Difficulty: Moderate Page: 4-6 Topic: Motivations f or internationalization13. One motivation behind internationalization is to sustain the firm’s competitive position. To pursue a sustainable competitive position relative to its rivals in the athletic clothing industry, Nike attempts to: a. reempt markets, capture global scale, and secure raw materials b. capture global scale, access scarce knowledge, and match competitors c. match competitors, capture global scale, and preempt markets d. exploit factor cost differences, preempt markets, and match competitors Answer: c (a, b, and d are incorrect because ‘securing raw materials’, ‘accessing scarce knowledge’, and ‘exploiting factor cost differences’ may give a company a temporary competitive advantage but not a sustainable competitive advantage. ) Difficulty: Hard Page: 4-7Topic: Motivations for internationalization14. _________ suggests that in the first stage innovations are produced in the home developed country; in the second stage th ey are exported to other similarly developed countries; in the third stage, they start being produced in these developed countries; in the fourth stage they start being produced in low-wage developing countries. a. Vernon’s product cycle theory b. Johanson and Vahlne’s stages theory c. Dunning’s eclectic theory d. Levitt’s globalization theory Answer: a Difficulty: Moderate Page: 5-6, 8 Topic: Motivations for internationalization15. Which of the following constitutes a list of foreign entry modes that involve the MNE to make a foreign investment a. Greenfield, acquisition, joint venture and capital participation b. Greenfield, acquisition, joint venture and license c. Franchising, acquisition, joint venture and capital participation d. Greenfield, acquisition, cooperation agreements and capital participation Answer: a (Licensing, franchising, and many forms of cooperation may not entail an MNE making an investment. Difficulty: Easy Page: 9-10 Topic: Forei gn entry modes16. OfficeWare Corp. is an MNE that produces and sells office equipment. If the company’s CEO employs a ‘global mentality’ toward the strategic role of the company’s foreign operations, then we would expect that OfficeWare: a. regards its overseas markets as a portfolio of local opportunities. b. leverages its domestic capabilities worldwide. c. regards the world as a single unit of analysis. d. simultaneously responds to local needs, global demands and cross-border learning opportunities.Answer: c (a, b, and d would represent multinational, international, and transnational mentalities respectively. ) Difficulty: Moderate Page: 11-14 Topic: The evolving mentality: international to transnational Essay17. The CEO of Paragon Ltd. wants to take his company international. What are the three big questions he must answer before expanding abroad? Answer: The three questions this CEO must answer before expanding abroad are: a. What market opportunitie s, sourcing advantages or strategic imperatives will drive the company’s international expansion? . How will the company expand its foreign presence – through exports, licensing, joint ventures, wholly owned subsidiaries or some other means? c. How will the attitudes, assumptions and beliefs of Paragon’s employees impact the probability of the company succeeding in its efforts to internationalize? Difficulty: Moderate Page: 1 (box insert) Topic: Internationalization18. Rana manages an Italian fashion design company. What would motivate Rana’s company to internationalize? Answer: i) Traditional motivations might include: securing key supplies, seeking new markets and accessing low-cost factors of production (e. g. labor, capital, etc. ); (ii) Emerging motivations might include: increasing scale economies to offset significant R&D investments, shortening product life cycles, improving a company’s competitive position and enhancing a company’s global scanning and learning capabilities. Difficulty: Easy Page: 4-7 Topic: Motivations behind internationalization19. Briefly explain the product cycle of personal computers using Raymond Vernon’s product cycle theory. Answer:This theory suggests that early in a product’s life-cycle, all the parts and labor needed to manufacture the product will be sourced from the locale in which the product was invented. As the product is increasingly adopted and distributed in global markets, production gradually shifts away from the point of origin. In some cases, the product ultimately becomes a good that is imported into the country in which it was originally invented. For example, in the case of personal computers, during the new product stage, the computer was produced and purchased by consumers in the United States and little export trade occurred.During the maturing product stage, mass-production techniques were developed and foreign demand (in developed countries) expanded . At this point, the U. S. began to export the product to other developed countries. In the standardized product stage, production moved to developing countries, which then export the product to developed countries. Difficulty: Moderate Page: 5-6 Topic: Product cycle theory20. Briefly compare and contrast the Uppsala Internationalization Model and the Born Global Model. Under what circumstances is each model most applicable?Give examples to support your arguments. Answer: According to the Uppsala Model, companies internationalize in an incremental fashion. Typically, they start by utilizing foreign entry modes that require low levels of resource commitment and low levels of control over foreign activities (e. g. exporting). The model conceptualizes subsequent stages in the internationalization process as requiring higher levels of resource commitment and providing higher levels of control over foreign activities (e. g. wholly owned subsidiary). The experience of Toyota is consistent with the Uppsala Model.According to the Born Global Model, some companies are born global, establishing significant international operations immediately or shortly after the company is launched. These firms do not employ an incremental approach. Instead, these firms aggressively pursue internationalization due to their internal orientation or the need to move quickly due to the nature of their products or services. The experience of many internet companies is consistent with the Born Global Model. Difficulty: Moderate Page: 9-10 Topic: Process of internationalization21.Roy is the CEO of a multinational apparel company. How would he conceptualize the strategic role of his firm’s foreign operations if he possessed a ‘global mentality’? If he possessed a ‘multinational mentality’? Answer: If Roy possessed a global mentality, he would view the world as a single unit of analysis and he would centralize the management of the firm’s foreign operatio ns. Thus, he would drive the firm to create products for a world market and manufacture them on a global scale in a few highly efficient plants, often located at the corporate center.However, if Roy possessed a multinational mentality, he would regard foreign markets as a portfolio of local opportunities and manage his company as a decentralized federation. Thus, he would recognize and emphasize the differences between national markets and operating environments and modify his products, strategies and management practices on a country-by-country basis. Difficulty: Moderate Page: 11-13 Topic: Mentalities toward internationalization22. What is an MNE? Give examples to explain the difference between companies that are considered MNEs and those that are not. Answer:An MNE is a company that engages in the active management of substantial direct investment in one or more foreign countries and that considers those investments/operations as integral parts of the company, both strategically and organizationally. Thus, companies that solely rely on import-export business are not considered MNEs. They may be considered international companies but not multi-national enterprises (MNEs). Moreover, companies that passively manage an investment portfolio (as opposed to those that actively manage foreign assets) are not considered MNEs. Difficulty: Easy Page: 2 Topic: MNE definition23.Briefly compare and contrast the four mentalities toward internationalization. Answer: Companies that have an international mentality produce products for the domestic market and only subsequently sell these products overseas. They transfer innovation and knowledge from the parent company to the foreign operators. These companies view themselves essentially as domestic with some foreign appendages. Companies that have a multinational mentality modify their products, strategies, and management practices country by country. These companies view themselves as nationally sensitive and responsive, thu s the term multinational.Companies that have a global mentality create products for a world market and manufacture them on a global level in a few highly efficient plants. These companies view the world, not just individual national markets, as their unit of analysis. Companies that have a transnational mentality are responsive to country-level operations; however, they coordinate these operations to sustain competitive effectiveness and economic efficiency. These companies view themselves as an integrated network. Difficulty: Moderate Page: 11-14 Topic: Mentalities toward internationalization

Response – Life of Pi

Response The novel, â€Å"Life of Pi† by Yann Martel is about a boy who lives in Pondicherry, India with his family. It is about how he and his family decide to move to Canada with the animals they own and the tragedy on sea. The book explains how Pi survives life and it is narrated by the first character, Pi, who is older now and is looking back on his life and younger years. Pi and his family embarked on the voyage to Canada along with the animals when Pi was around 16 years old. In the midst of the journey, a storm lashed the ship and Pi’s parents, brother and most of the animals did not survive.Pi managed to escape in a life boat and initially did not realize that he had company – and who was it? Well, it was the animals and who were they? Well definitely not those Pi would have dreamt of- an orangutan, a hyena, a zebra and last, but not the least, a tiger- yes a real tiger named Richard Parker. The book tells us about Pi’s battle with survival and the dangers he faced, both with the animals and life at sea. At his age, it was almost impossible, but he survived. The character, Pi has great determination and made the best of the limited resources he had.Every day during his expedition, he was faced with a new challenge. He witnessed the killing of the animals and was helpless. Finally being left alone with the tiger and being gripped with fear- he had 2 choices – to become the tiger’s prey or friend. This was in addition to the challenges at sea, with different weather conditions and with a small supply of food and a survival kit. I admire the bravery of the character Pi towards everything and his positive attitude- He never gave up even though he was forced to live in a boat with a tiger. The principle of â€Å"survival† is applicable.Pi shows us that we must not give up when we do anything, no matter how hard it is. The theme of bravery and courage is very relevant to our world today because, we usually find ourselves not wanting to do things when we find them hard. We are always asking ourselves whether we should just take the easy way out and quit. Pi’s bravery and courage is evident in the story where it is quoted, â€Å"You might think I lost all hope at that point. I did. And as a result I perked up and felt much better. † Also another quote that shows this is, â€Å"I was giving up. I would have given up – if a voice hadn't made itself heard in my heart.The voice said â€Å"I will not die. I refuse it. I will make it through this nightmare. I will beat the odds, as great as they are. I have survived so far, miraculously. Now I will turn miracle into routine. The amazing will be seen every day. I will put in all the hard work necessary. Yes, so long as God is with me, I will not die. Amen. † The things that stands out to me in his quote is that he knew that God was with him and that God would keep him safe. Even when things are hard and you feel that t here is no point in continuing, you should still persevere.Only when you persevere, you will be able to achieve and will be rewarded. This will make you feel satisfied and better than before. You don’t know what life is going to be like, we cannot see the future, but it is our job as humans to take what comes at us and make the best of it. This is determination. The famous saying â€Å"When the going gets tough, the tough get going. † While adrift, Pi and Richard Parker discover an island of carnivorous algae inhabited by a bountiful population of meerkats. Pi’s sees the meerkats pulling out dead fish from the ponds.Pi and Richard Parker were delighted to find that they have found food to eat and a place to live – but no! Pi later discovers a fruit on the tree that he was sleeping on. While peeling the last few leaves around the fruit off, Pi finds that all the fruit make a perfect set of teeth. At night, Pi looks around and sees that the water colour cha nges and becomes acidic somehow and he knows this because he can see that fish are dying under the acidic water and floating to the top. He realizes that during the night the island somehow becomes carnivorous.This is a message to him that the island is inhabitable and he and Richard Parker must get out of the island. So they left the next morning filling their boats with supplies of water, and seaweed and meerkats for Richard Parker. I admired Pi’s ability and patience to make the tiger, Richard Parker his friend. We must learn to be more like Pi in the way we act by being sensitive to the needs of others. When leaving the island he made sure to take food for Parker for the journey and not only for himself. We must be willing to do anything.Pi was willing to train the tiger and he did succeed over time. This is evident in the story as in the beginning when Pi was younger, he wanted to feed the tiger not realising the dangers he was putting himself into. He only realised the danger in encountering a wild animal when his father saved him by pulling him away and bringing a goat and showing him how the tiger snatched the goat even though the tiger was in a cage. Pi wanted to feed the tiger not only because he thought Richard Parker was his friend but because he felt that all animals have souls, which is shown through their eyes.Pi himself acknowledges the tiger as his companion in the book when he says: â€Å"Without Richard Parker, I wouldn’t be alive today to tell you my story. † Pi had a tremendous amount of patience with the tiger. Richard Parker is very cunning and so Pi had to be more careful in the way he acted with the tiger. The patience was shown when Pi was motivated to catch food for the tiger to satisfy the tiger’s hunger. By doing this the tiger would not turn to Pi as his prey. Richard Parker was a blessing for Pi as fishing for food kept Pi busy.Even though Pi was mortified by Richard Parker he developed a soft spot for him. He was willing to do anything to keep him alive. The author makes readers feel the love that Pi had for Richard Parker. In those times in the boat Pi gives the impression that to him Richard Parker is equivalent to a human. This is shown in the story when Pi said â€Å"Dare I say I miss him? I do. I miss him. I still see him in my dreams. They are nightmares mostly, but nightmares tinged with love. I still cannot understand how he could abandon me so unceremoniously, without any sort of goodbye, without looking back even once.That pain is like an axe that chops at my heart. †Ã‚   This quote is telling us that when they reach Mexico, Richard Parker just walks away. Pi feels hurt. He feels as if the tiger doesn’t care about anything that has happened in the last 227 days. This really hurts Pi because he feels betrayed and saddened that Richard Parker left him. He never imagined this to happen. This proves that earlier when his father said, â€Å"you think tiger is your friend, he is an animal, not a playmate! †, he was right because no matter what even if you think the tiger is going to be your friend he/she will not.Even though they are not together anymore the author is giving the impression that no matter, Pi will always love Richard Parker. I admire Pi’s openness. The most important reason I admire Pi is because he prayed to God. He was universal in his thinking of religion as he followed three different religions. He was Hindu by birth but chose to practice and follow Islam and Christianity as well. Even though others like Pi’s parents and religious leaders criticize him for following more than one religion Pi still continued to do so anyway not at all effected by what others had to say.Pi says that he meets Jesus Christ through Father Martin and Islam through Mr Kumar. Through living out these three religions Pi was able make connections between the religions. Conclusion: Therefore, I can apply this to our own socie ty and in the way I act. The following qualities of Pi are worth noting; his determination, bravery, courage, perseverance, patience, sensitivity, willingness to do anything, love and openness. Pi’s determination has taught me to always be confident when making decisions about anything because confidence allows you and others to know that you are sure of what you are doing.Pi’s bravery has taught me to always have a positive attitude. It has taught me when you have bravery you can convince others and that when you are brave you are determined to do what you want. Pi’s courage has taught me that when you are brave and determined you have courage to do something. I can have courage when doing extra-curricular activities. There may be no one that I know of but by doing them anyway this shows that I have courage. Pi’s perseverance has taught me to always continue what I am doing to the end. He has taught me to never leave any task undone.Pi’s patience has taught me to always be calm with others. He has taught me not to get angry when I see something annoying me or to start grumbling. In the future I must learn to be calm with everyone and not only to my friends. Pi’s sensitivity has taught me to always be sensitive and caring to the needs of others and those around me. He has taught me to care for others by helping people carry their things or just by simply brightening a person’s day. Pi’s willingness to do anything had taught me to always be ready to help others no matter what.He has taught me to always be ready to lend a helping hand at anything. I can do this by helping my school out at school working bees. Pi’s love has taught me that I must not boast about how we love people, but simply show love through our everyday actions. I can show love by praying for the needy and others who have asked for prayers or by sitting with people at lunch time that may not have a friend to sit with. Lastly, Piâ₠¬â„¢s openness has taught me to keep my mind and soul open for everyone and everything.He has taught me to start things with an open mind instead of in a bad way which may affect how I may do things. We can learn to be more like Pi we can be more loving, brave and open to those around us. From this story, I have learnt that I can do anything that I persevere. We must all be like Pi in the way we lead our lives. Pi never judged anyone. He always saw the best in everyone and everything. I have also learnt that being patient can get me somewhere in life. Patience is the ability to endure waiting, delay, or provocation without becoming annoyed or upset, or to persevere calmly when faced with difficulties.